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Emergency Alerts

Safety is a priority in Elmhurst, which is why we offer several tools used to notify residents and our public safety in the event of an emergency. We want our residents to have access to important emergency information at all times.
Elmhurst ALERTS
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The City of Elmhurst has partnered with Everbridge, a leader in unified critical communications, to keep the Elmhurst community safe and informed with quick and reliable emergency notifications and public service announcements. We will begin using the system starting in 2024, marketing it as “Elmhurst ALERTS”, to communicate during emergencies, critical events, public advisories, and general news from our municipality.

We are committed to providing public safety, community awareness, and emergency response. To uphold this, we need to reach our residents quickly and reliably when critical information and public service announcements are available.  Elmhurst ALERTS will allow the City of Elmhurst to disseminate this information across all types of devices, ensuring that the community has access to real-time public information when they need it the most.

The system communicates both emergency alerts and community advisories. The City has invested in the premium version of the system, which connects to a database of publicly sourced information that aggregates residential and business phone numbers that can be utilized and sent out with emergency alerts only. Depending on the emergency, the alert may be sent to the entire city or selected geographical areas of the city.

Non-emergency messages will be sent to the community using their preferred contact paths – cell phone, SMS, home phone, or email to ensure real-time access to information. When you see 630-530-3773 displayed on your caller ID, this call is from the City’s Elmhurst ALERTS system. Messages will also be sent via email and text from number 89361.

Another benefit is the system allows community members to self-register and manage their subscriptions, provide additional contact information, and subscribe to specific types of communication. Although we can connect using this database for emergency alerts, residents are encouraged to register immediately at Registration allows you to create an account and customize settings to various types of alerts. Elmhurst ALERTS will be replacing what was previously referred to as CodeRED. Your information is protected and will only be used to notify you in the event of an emergency, or for the alert categories you subscribe to.

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DuPage Public Safety Communications (DU-COMM), the consolidated 9-1-1 public safety communications center providing police and fire dispatch to a significant portion of DuPage County, has announced its use of a new system called "Smart911."

Smart911 allows citizens to enter information online which they would want automatically available to the 9-1-1 operator in the event 9-1-1 is called from their home or cell phones. The additional data is far more extensive than what is typically available to 9-1-1 dispatchers and will help to improve incident outcomes.

DuPage County is the first in the state to implement an enhanced 9-1-1 service for citizens, called Smart911. The service allows individuals online access to build a safety profile of their household to include vital personal and medical information that will be available to emergency responders in the event 9-1-1 is called.
The service, which is free to citizens, enhances the response and supports improved incident outcomes by providing responders with critical additional Needs Registry:

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Complete the Special Needs Registry form here.