Update: June 5, 2021, 10:10 a.m.
PRECAUTIONARY BOIL ORDER LIFTED:
City of Elmhurst water customers in the area located north of North Avenue, east of Route 83, south of Grand Avenue and west of I-294 were notified of a large water main break and precautionary boil order Thursday, June 3.
We are pleased to report that it is no longer necessary to boil the water before consumption and that you may return to normal use of your water service. This means your water tested safe, no contamination is present, and there is no need to flush out your system.
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Update: June 4, 2021, 4:15 p.m.
At approximately 4:00 p.m. on Thursday, the City of Elmhurst experienced a major water main break on York Road north of I-290. The break impacted residential and industrial areas north of North Avenue. Public Works crews worked late into the evening to complete the repairs.
A precautionary boil order remains in place for City water customers within the borders of North Avenue to the south, Rte. 83 to the west, I-294 to the east, Grand Ave. to the north. Only residents living in that geographic boundary need to follow the boil order. During a precautionary boil order, only bottled water or water that has been brought to a rolling boil for five minutes should be consumed or used for brushing teeth, cooking, washing dishes, making ice, or washing produce. It is still safe for residents to use water for washing hands, doing laundry, showering, flushing toilets, etc.
Water samples have been delivered to the laboratory for testing, and the City is awaiting those results. The precautionary boil order will be in place until the lab confirms the water is safe. As soon as the City receives new information, we will share it with the community. Thank you for your patience.
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Update June 3, 2021, 8:31 p.m.
The City of Elmhurst is repairing a major water main break on York Road north of I-290. The break occurred around 4:00 p.m. this afternoon, impacting residential and industrial areas north of North Avenue. Public Works crews have successfully isolated the leak and restored pressure to the system and will be completing repairs tonight during the overnight hours.
As a reminder, a precautionary boil order is in place for all City water customers within the borders of North Avenue to the south, Rte. 83 to the west, I-294 to the east, Grand Ave. to the north until testing shows that the water meets public health standards. During a precautionary boil order, only bottled water or water that has been brought to a rolling boil for five minutes should be consumed or used for brushing teeth, cooking, washing dishes, making ice, or washing produce. It is still safe for residents to use water for washing hands, doing laundry, showering, flushing toilets, etc.
Once the precautionary boil order has been lifted, the City will notify residents and businesses that the water has tested safe and the precautionary boil order is no longer in effect. The City is committed to providing high-quality, safe drinking water, and precautionary boil orders are meant to inform customers that there has been an incident that caused the water system to become more susceptible to outside contaminants. A precautionary boil order does not mean that your water is confirmed to be contaminated. Instead, it means that because there is the possibility of contamination, you should take appropriate precautions until the City has completed water quality testing.
Businesses needing help assessing next steps during a precautionary boil order should contact the DuPage County Health Department about proper procedures. The health department may be reached at 630-682-7400. Please check back at elmhurst.org or on the City’s social media accounts for updates.
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June 3, 2021, 5:54 p.m.
The City of Elmhurst is reporting a major water main break on York Road north of I-290. Residential and industrial areas north of Lake Street will be experiencing very low or no water pressure until the leak is isolated and pressure can be restored to the system. This could take 4 hours to complete. Crews will be isolating and repairing the leak, which is expected to be completed tonight during the overnight hours.
Once water service is restored, a precautionary boil order will be in place for drinking water until further notice. During a precautionary boil order, only bottled water or water that has been brought to a rolling boil for five minutes should be consumed or used for brushing teeth, cooking, washing dishes, making ice, or washing produce. It is still safe for residents to use water for washing hands, doing laundry, showering, flushing toilets, etc.
Due to the size of the area impacted, the City will be unable to hand-deliver timely notices to residents and businesses in the area. The city will issue a release stating the precautionary boil order has been lifted. Please check back at Elmhurst.org or on the City’s social media accounts for updates.