Precautionary Boil Orders

Water system repairs are required from time to time, and in some cases it is necessary to shut down the water main to make the repairs. A PRECAUTIONARY BOIL ORDER is issued when this occurs. Residents or businesses affected will receive a RED LETTER NOTICE. The PRECAUTIONARY BOIL ORDER remains in effect until laboratory sampling confirms the water is safe. Once the water sample have tested clear of coliforms residents or businesses affected will receive second notification GREEN LETTER stating the precautionary boil order has been lifted. Customers in the area who experienced the service outage should boil water at least FIVE minutes before using for cooking or drinking.

Below is a list of precautionary boil orders that have been posted within the last 30 days. 

Description Map/Location Date Issued Date Lifted
Please be advised that on 10/15/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Richard Ave. between Schiller St. and East Ct.  It required a shut down to the water main and a precautionary boil order to be issued. 19 Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab. Notification will occur when results are received from the lab. Richard Ave. 10/15/2020 10/16/2020
Please be advised that on 10/7/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Crockett Ave. It required a shut down to the water main and a precautionary boil order to be issued. 30 Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab. Notification will occur when results are received from the lab. Crockett Ave. 10/7/2020 10/8/2020
Please be advised that on 9/30/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Boyd Ave. It required a shut down to the water main and a precautionary boil order to be issued.(5) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab. Notification will occur when results are received from the lab. Boyd Ave. 09/30/2020 09/31/2020
Please be advised that on 9/15/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Fairlane Ave between Park Ave and Marion St. It required a shut down to the water main and a precautionary boil order to be issued.(16) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab. Notification will occur when results are received from the lab.  
Fairlane 09/15/2020 09/16/2020
Please be advised that on 9/3/2020 the City of Elmhurst Public Works Utilities Division replaced 3 fire hydrants on West Ave and Belden Ave. It required a shut down to the water main and a precautionary boil order to be issued.  (34) Residents were affected and have been notified in person or by a red notice on their door.  Attached is a map of the affected residents.  Water samples will be collected and delivered to the lab.  Notification will occur when results are received from the lab.  West/Belden 09/03/2020 09/04/2020
Please be advised that on 8//2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair at 427 E Adams. It required a shut down to the water main and a precautionary boil order to be issued. (17) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be delivered to the lab as soon as repairs are completed. Notification will occur when results are received from the lab.    Stuart Ave.  08/28/2020 08/29/2020
Please be advised that on 8/07/2020 the City of Elmhurst Public Works Utilities Division is currently working on two main breaks on Van Auken St. and Armitage Ave. between Armitage Ave and Lake St. It required a shut down to the water main and a precautionary boil order to be issued. (28) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be delivered to the lab as soon as repairs are completed. Notification will occur when results are received from the lab.  Van Auken & Armitage Ave. 08/07/2020 08/08/2020
Please be advised that on 8/5/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on E Park Ave. between Huntington Ln. and Atwater Ave.  It required a shut down to the water main and a precautionary boil order to be issued. (17) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be delivered to the lab as soon as repairs are completed. Notification will occur when results are received from the lab.    E. Park Ave. 08/05/2020 08/06/2020
Please be advised that on 7/8/2020 a water main shutdown occurred on Stratford Ave. between Niagara Ave and Allison St. for the 2020 Water Main Project. Because of this shutdown a precautionary boil order has been issued. (41) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab as soon as water is restored. Notification will occur when results are received from the lab.  Stratford Ave.(Niagara to Allison) 07/08/2020 07/09/2020
Please be advised that on 7/72020 a water main shutdown occurred on Hillcrest Ave. between Niagara Ave. and Allison St. for the 2020 Water Main Project. Because of this shutdown a precautionary boil order has been issued. (33) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab as soon as water is restored. Notification will occur when results are received from the lab.  Hillcrest Ave. 07/07/2020 07/08/2020
Please be advised that on 7/1/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Old York Rd. between Concord St. and Harvard St. It required a shut down to the water main and a precautionary boil order to be issued. (12) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 7/2/2020. Notification will occur when results are received from the lab.  Old York Rd. 07/01/2020 07/02/2020
Please be advised that on 7/1/2020 a water main shutdown occurred on Fern Ave between Crescent Ave. and Niagara Ave. for the 2020 Water Main Project. Because of this shutdown a precautionary boil order has been issued. (16) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab as soon as water is restored. Notification will occur when results are received from the lab.  Fern Ave. 07/01/2020 07/02/2020
Please be advised that on 6/30/2020 a water main shutdown occurred on Linden Ave. between Crescent Ave. and Niagara Ave. for the 2020 Water Main Project. Because of this shutdown a precautionary boil order has been issued. (15) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab as soon as water is restored. Notification will occur when results are received from the lab.  Linden Ave. 06/30/2020 07/01/2020
Please be advised that on 6/10/2020 a water main shutdown occurred on Fellows Court between St. Charles Rd. and West Ave. for the 2020 Water Main Project. Because of this shutdown a precautionary boil order has been issued. (26) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab as soon as water is restored. Notification will occur when results are received from the lab.  Fellows Court 06/11/2020 06/12/2020
Please be advised that on 6/10/2020 a water main shutdown occurred on Fairview Ave and Berkley Ave. between St. Charles Rd. and Surf St. for the 2020 Water Main Project. Because of this shutdown a precautionary boil order has been issued. (48) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be collected and delivered to the lab as soon as water is restored. Notification will occur when results are received from the lab.  Fairview & Berkley Ave. 06/10/2020 06/11/2020
Please be advised that on 6/1/2020 a water main shutdown occurred on Poplar Ave between Crescent Ave and Vallette St. for the 2020 Water Main Project. Because of this shutdown a precautionary boil order has been issued.  (12) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. 
Water samples will be collected and delivered to the lab as soon as water is restored. Notification will occur when results are received from the lab. 

Poplar Ave. 06/01/2020 06/02/2020
Please be advised that on 6/01/2020 a water main shutdown occurred on Poplar Ave between Ave. and Vallette. It required a shut down to the watermain and a precautionary boil order to be issued due to the 2020 Watermain Improvements Project. (12) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be delivered to the lab as soon as repairs are completed. Notification will occur when results are received from the lab.  Adele Ave.  05/04/2020 05/06/2020
Please be advised that on 4/30/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Garfield Ave between S Prospect Ave and Grace Ave S Cottage Hill Ave. It required a shut down to the water main and a precautionary boil order to be issued. (5) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples will be delivered to the lab as soon as repairs are completed. Notification will occur when results are received from the lab.    Garfield Ave. 04/30/2020 05/01/2020
Please be advised that on 4/20/2020 the City of Elmhurst Public Works Utilities Division made emergency repairs to the water main on S Swain Ave between Vallette St. and McKinley Ave. It required a shut down to the water main and a precautionary boil order to be issued. (40) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 4/20/2020.   Notification will occur when results are received from the lab.    S. Swain 04/20/2020 04/21/2020
Please be advised that on 3/26 the Utilities Dept. will be making repairs to the water main at 249 St Charles Road beginning at 8:30 am. Westbound traffic will have a lane shift and remain open and eastbound traffic will be detoured. Attached is a map of the affected residents.  Water samples will be obtain and delivered to the lab on 3/26/2020.  Notification will occur when results are received from the lab.    St. Charles 03/26/2020 03/27/2020
Please be advised that on 2/25/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Linden Ave between Fillmore St and Forest Lane. It required a shut down to the water main and a precautionary boil order to be issued. (14) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 2/25/2020. Notification will occur when results are received from the lab. Linden Ave. 02/25/2020 02/26/2020

Please be advised that on 2/25/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Linden Ave between Fillmore St and Forest Lane. It required a shut down to the water main and a precautionary boil order to be issued. (14) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 2/25/2020. Notification will occur when results are received from the lab. Alexander Blvd. 02/23/2020 02/24/2020
Please be advised that on 1/16/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on S York St. between Cayuga Ave and Madison St. It required a shut down to the water main and a precautionary boil order to be issued. (29) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 1/16/2020.  Notification will occur when results are received from the lab. S. York St. 01/16/2020 1/17/2020
Please be advised that on 1/14/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Harrison St. between Cedar Ave and Cadwell Ave. It required a shut down to the water main and a precautionary boil order to be issued. (7) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 1/15/2020.  Notification will occur when results are received from the lab. Harrison St. 01/14/2020 01/16/2020
Please be advised that on 1/14/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Myrtle Ave between Armitage Ave and Kimbell Ave. It required a shut down to the water main and a precautionary boil order to be issued. (24) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 1/14/2020. Notification will occur when results are received from the lab. Myrtle Ave. 01/14/2020 01/15/2020
Please be advised that on 1/10/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Harvard St. between Old York Rd. and Poplar Ave. It required a shut down to the water main and a precautionary boil order to be issued. (10) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 1/10/2020.    Notification will occur when results are received from the lab.

Harvard St. 01/10/2020 01/11/2020
Please be advised that on 1/8/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Walnut St. between First St and Second St. It required a shut down to the water main and a precautionary boil order to be issued. (30) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 1/8/2020.   Notification will occur when results are received from the lab.

Walnut  St.  01/08/2020 01/09/2020
Please be advised that on 1/7/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Crescent Ave between Kearsage Ave and Chatham Ave. It required a shut down to the water main and a precautionary boil order to be issued. (13) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 1/7/2020.   Notification will occur when results are received from the lab. Crescent Ave. 01/07/2020 01/08/2020
Please be advised that on 1/2/2020 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Parkview Ave between Holly Ave and Fair Ave. It required a shut down to the water main and a precautionary boil order to be issued. (25) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 1/2/2020.
Notification will occur when results are received from the lab.
Parkview Ave. 01/02/2020 01/03/2020
Please be advised that on 12/30/19 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Fairfield Ave between Adams St. and Jackson St. It required a shut down to the water main and a precautionary boil order to be issued. (24) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 12/30/2019. Notification will occur when results are received from the lab. Fairfield 12/30/19 12/31/19
Please be advised that on 12/22/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Euclid Ave. between Lexington and Butterfield Road. It required a shut down to the water main and a precautionary boil order to be issued. (2) Single family residences and (3) Apartment buildings are affected and have been notified in person or by a red notice on their door. Attached is a map of the affected area. Water samples were obtained and delivered to the lab on 12/23/2019.  Notification will occur when results are received from the lab. Euclid Ave 12/22/19 12/24/19
Please be advised that on 12/18/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Oneida Ave between Kearsage Ave and S York St. It required a shut down to the water main and a precautionary boil order to be issued. (15) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residents. Water samples were obtained and delivered to the lab on 12/18/2019.  Notification will occur when results are received from the lab. Oneida Ave 12/18/19 12/19/19
Please be advised that on 12/17/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Harvard St. between Euclid Ave and Kirk Ave. It required a shut down to the water main and a precautionary boil order to be issued. (1) Resident was affected and has been notified in person or by a red notice on their door. Attached is a map of the affected resident. Water samples were obtained and delivered to the lab on 12/17/2019.  Notification will occur when results are received from the lab. Harvard St.  12/17/19 12/19/19

Please be advised that on 11/24/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Stratford Ave between Adams St and Butterfield Rd. It required a shut down to the water main and a precautionary boil order to be issued. (24) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected resident. Water samples were obtained and delivered to the lab on 11/25/2019.  Notification will occur when results are received from the lab. Stratford Ave. 11/24/19 11/26/19
Please be advised that on 11/24/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on York Rd between Madison St and Quincy St. It required a shut down to the water main and a precautionary boil order to be issued. (13) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected resident. Water samples were obtained and delivered to the lab on 11/25/2019.  Notification will occur when results are received from the lab. York Rd, between Madison and Quincy 11/24/19 11/26/19
Please be advised that on 11/22/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Harvard St between Concord St and Fillmore St. It required a shut down to the water main and a precautionary boil order to be issued. (11) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected resident. Water samples were obtained and delivered to the lab on 11/22/2019. Notification will occur when results are received from the lab. Harvard St. 11/22/19 11/23/19
Please be advised that on 11/14/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Old York Rd. between Fillmore Ct. and Harvard St. It required a shut down to the water main and a precautionary boil order to be issued. (13) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 11/14/2019.  Notification will occur when results are received from the lab. Old York Road 11/14/19 11/15/19
Please be advised that on 11/14/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair at the intersection of S. Poplar Ave and Concord St. It required a shut down to the water main and a precautionary boil order to be issued. (1) Resident was affected and has been notified in person or by a red notice on their door. Attached is a map of the affected resident. Water samples were obtained and delivered to the lab on 11/14/2019.  Notification will occur when results are received from the lab. Poplar Ave/ Concord St. 11/14/19 11/15/19
Please be advised that on 11/15/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Madison St between Killarney Ct and Madison Ct. It required a shut down to the water main and a precautionary boil order to be issued. (16) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected resident. Water samples were obtained and delivered to the lab on 11/15/2019. Notification will occur when results are received from the lab. Madison 11/15/19 11/16/19
Please be advised that on 11/15/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Vallette St. between Cedar Ave and Stratford Ave. It required a shut down to the water main and a precautionary boil order to be issued. (16) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected resident. Water samples were obtained and delivered to the lab on 11/15/2019.  Notification will occur when results are received from the lab. Vallette St 11/15/19 11/16/19
Please be advised that on 11/10/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Concord St. between Old York Rd and S Poplar Ave. It required a shut down to the water main and a precautionary boil order to be issued. (16) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 11/11/2019.  Notification will occur when results are received from the lab. Concord St. 11/11/19 11/12/19
Please be advised that on 11/5/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Ferndale Ave off of North Ave. It required a shut down to the water main and a precautionary boil order to be issued. (15) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 11/6/2019.   Notification will occur when results are received from the lab. Ferndale Ave. 11/06/19 11/07/19
Please be advised that on 10/29/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on River Glen Ave off of North Ave. It required a shut down to the water main and a precautionary boil order to be issued. The same shut down will be required today (Oct. 30th) to make a valve repair. (35) Residents were affected and have been notified in person or by a red notice on their door. Water samples will be collected and delivered to the lab today after the valve repair. Notification will occur when results are received from the lab. River Glen and Shady Ln. 10/29/19 10/31/19
Please be advised that on 10/17/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Lorraine Ave between Garden Ave and West Ave. It required a shut down to the water main and a precautionary boil order to be issued. (30) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 10/17/2019.   Notification will occur when results are received from the lab. Lorraine Ave. 10/17/19 10/18/19
Please be advised that on 10/15/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Grand Ave between Church Rd and York St. It required a shut down to the water main and a precautionary boil order to be issued. (5) Residents/businesses were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 10/16/2019.  Notification will occur when results are received from the lab. Grand Ave. 10/15/19 10/17/19
Please be advised that on 10/8/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Eastland St. between Belden Ave and Fullerton Ave. It required a shut down to the water main and a precautionary boil order to be issued. (20) Residents were affected and have been notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 10/8/2019.  Notification will occur when results are received from the lab. Eastland 10/08/19 10/09/19
Please be advised that on 10/3/2019 the City of Elmhurst Public Works Utilities Division made an emergency shut down on Cayuga Ave between Kearsage Ave and Chatham Ave after a contractor struck the water main. A boil order was issued as a result of the shut down. (21) Residents were affected and were notified in person or by a red notice on their door. Attached is a map of those under the boil order. Water samples have been collected and were delivered to the lab today.  Notification will occur when results are received from the lab. Cayuga 10/03/19 10/04/19
Please be advised that on 10/3/2019 the City of Elmhurst Public Works Utilities Division made a broken water main repair on Lorraine Ave between West Ave and Garden Ave. It required a shut down to the water main and a precautionary boil order to be issued. (30) Residents were affected and were notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 10/3/2019.  Notification will occur when results are received from the lab. Lorraine 10/03/19 10/04/19

Please be advised that on 9/29/2019 the City of Elmhurst Public Works Utilities Division made several broken water main repairs on Eastland St. between North End Ave and Belden Ave. It required a shut down to the water main and a precautionary boil order to be issued. (40) Residents were affected and were notified in person or by a red notice on their door. Attached is a map of the affected residences. Water samples were obtained and delivered to the lab on 9/29/2019.  Notification will occur when results are received from the lab. Eastland St.  09/29/19 10/02/19

FREQUENTLY ASKED QUESTIONS UNDER A PRECAUTIONARY BOIL ORDER

What does a precautionary boil order mean?

It means that there has been an incident that has caused the water system to become acceptable to outside contaminates. As a precaution, the City is notifying the affected area to take precautions and if possible not use the water that comes out of the tap  for drinking, brushing your teeth, cooking or washing fruits and vegetables. You should use bottled water for these activities.

How long should I boil my water for?

The affected tap water should be brought to a rolling boil for 5 minutes before being used.

Why has the precautionary boil issued?

A precautionary boil order has been issued by your water system because of water system maintenance needing to be completed When the water system pressure drops below 20psi there is a possibility that  organisms outside the pipe may infiltrate the water system and  could cause illness (e.g., fecal or E. coli bacteria), or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination.

Can I drink the water?

During a precautionary boil order, only bottled water or water that has been boiled for 5 minutes should be consumed or used to wash dishes, wash fruits/vegetables, make ice cubes or brush teeth.

Can I wash my hands with this water?

It is recommended that bottled water or water boiled for 5 minutes should be used for hand washing. When this is not practical, it is recommended that if tap water must be used to wash and rinse, it should be followed up with the use of a hand sanitizer. Consuming unsafe water is the most likely way to become ill. Using extra precautions with hand washing ensures that hands are clean for eating.

 Can I shower or take a bath in this water?

Yes, it is safe to shower or bathe in the water. The primary concern is that the water not be consumed. Instruct children not to put the water in their mouth when they are bathing. When bathing infants, extra precaution should be taken including the use of bottled water or water that has been boiled for 5 minutes and cooled for use.

 How do I wash my dishes?

Use bottled water or water that has been boiled for 5 minutes to wash and rinse dishes. Home dishwashers cannot be assured to completely kill organisms that may be in the water.

Can I wash my clothes in the water?

Yes, you may continue to use the water to wash clothes. The major concern is consuming the water.

 Is it safe to eat in restaurants under a precautionary boil order?

The DuPage County Health Department is responsible for checking area restaurants to confirm that safe practices are being followed. Special procedures are required for them to ensure that food preparation and handling is done in a safe manner. Additional procedures are also required to provide safe dishwashing.

 What do we need to do when the precautionary boil order is lifted?

When the precautionary boil order is lifted you will receive a (GREEN) notice from the City that you may return to normal use of your water service.

 Can my pets drink the water?

Animals generally are not affected in the same way as people by contaminants in the water. An individual may give their pet bottled water or water that has been boiled for 5 minutes and cooled if they choose. Fish tanks should not be affected.

 Is it safe to breast feed during the precautionary boil order after bathing in the water?

Cleaning the breast area with soap and bottled water or water boiled for 5 minutes and cooled prior to feeding will provide assurance that the child not ingest contaminants that may be on the skin.

 I am on a well, am I affected?

No.

 Who can be affected?

Anyone who ingests contaminated water may become ill. Infants, young children, the elderly, and people with severely compromised immune systems are more at risk of illness.

What are the symptoms of waterborne illness?

Disease symptoms may include diarrhea, cramps, nausea and possible jaundice and associated headaches and fatigue. Symptoms may appear as early as a few hours to several days after infection and may last more than two weeks. These symptoms, however, are not just associated with disease‐causing organisms in drinking water; they may also be caused by a number of other factors. If you are ill with these symptoms, contact your health care provider.

What if I drank water already?

There is nothing you can do about the exposure you have already received. If you become ill, contact your health care provider. Follow the above recommendations about using your water until you are told the water is safe again.

How long will the precautionary boil order remain in effect?

Each precautionary boil order situation is different, making it impossible to predict how long the boil order will remain in effect. It will not be lifted until testing shows that the water meets public health standards and water samples test clear of coliforms. The City of Elmhurst will notify you when the boil order is lifted with a “Green Notice” on your door.