News Flash

City of Elmhurst News

Posted on: December 14, 2017

Citywide Water Meter Change Out Project Underway

COE Water Meter Changeout Team

The City of Elmhurst is in the process of conducting a citywide water meter change out project requiring all residential and commercial water meters to be replaced. This project is needed because the majority of the City’s 14,000+ meters are over 25 years old and have exceeded their life expectancy. Because of this, The City has experienced many years of 18-20% of unaccounted for water.

Elmhurst water customers have received an introductory letter with project information. Project updates will regularly be posted on the City’s website and social media pages. Residents are also encouraged to attend informational open house events that will be scheduled at City Hall in February.

The water meter change out project is expected to occur through Summer of 2018, and is mandatory for all residents and businesses. Meters will be installed systematically throughout the City, and when Siemens is approaching a neighborhood, residents in the area will be sent a series of postcards requesting them to schedule an appointment. Residents are asked to be responsive and schedule an appointment once this notification is received.

The new water meter will be installed at no additional cost. Residents will be expected to have an adult over the age of 18 years old home at the time of appointment, which should take no more than 30 minutes to complete. Residents should attempt to locate their water meter in advance and ensure the meter is accessible for Siemens at the time of the appointment.

On the date of the water meter change out, the resident should take precautions and look for the logo on the installer’s uniform & vehicle and make sure the installer’s ID is visible before allowing the installer to enter the home. All of Siemens installers will be identified with an ID badge and will be driving vehicles marked with the project logo. They will also be wearing project shirts with the project logo. Once the installer enters the home, residents will be asked to guide the installer to the location of the water meter.

Once the water meter is replaced, residents will receive a bill, on their normal schedule, that will look the same as previous bills, but will include any remaining water use on the old meter, along with any cumulative use on the new meter.  All subsequent bills will only include use from the new meter. A noticeable difference in the new bill will include usage registered in gallons verses cubic meters. Any billing questions should be directed to the City’s Utility Billing Department by calling 630.530.3111.

 Please visit www.Elmhurst.org/watermeterchangeout for more information.

Facebook Twitter Google Plus Email

Other News in City of Elmhurst News

Smoke Testing in Elmhurst 2018

Posted on: August 17, 2018
Train Station Rendering Only Conceptual

Elmhurst Train Station Project Update

Posted on: August 16, 2018
Stormwater Projects Continue

Stormwater Management Projects Continue

Posted on: August 16, 2018
COE Recycling PSA

Recycling dos and don'ts

Posted on: July 25, 2018
mosquito control

Annual Mosquito Control Program

Posted on: July 11, 2018
Elmhurst Cooling Centers

Cooling Centers In Elmhurst

Posted on: June 29, 2018
Smoke Testing

Smoke testing starting in July

Posted on: June 27, 2018
Sparky

Sparky Says!

Posted on: June 22, 2018