Payment Options

Overview
Utility bills are issued bi-monthly and are due upon receipt. The City of Elmhurst offers several payment options:

Online Payments / Account Access

CUSTOMER INFORMATION SYSTEM FOR UTILITY ACCOUNTS
Attention first time users! Before you log onto the system you will need your water bill account number and your cycle and route numbers to set up a new user PIN (personal identification number). The account numbers and cycle and route information needed to set up your access cannot be given out over the telephone. This information can be found on your utility bill statement or by requesting the information be mailed to the billing address. Pay by Visa or Mastercard 24/7. For further assistance, please contact the Utility Billing Department during normal business hours, 8:30 Am through 5:00PM Monday through Friday at (630)530-3110 or (630)530-3111

By Mail
Allow five days for mailing. Mail payments to:
City of Elmhurst
209 N. York St.
Elmhurst, IL 60126

In-Person
Pay by check, cash, and Visa or MasterCard during the following hours: 8:30 am - 5:00 pm
Monday - Friday

Drop Box
For payments and correspondence, a 24-hour depository is located in the parking lot at the Northeast area of City Hall for your convenience.

E-Z Pay
Automatically deduct your utility bill payment from your checking account. The E-Z Payment program may be used for all water, sewer, and refuse bills. You will still receive a billing statement indicating the amount to be deducted.

To sign up for this convenient service, just complete and sign an Application / Authorization Form(PDF) and mail it with your utility bill. If you have any questions about this service, please call the Utility Billing Department at (630) 530-3110 or (630) 530-3111.